There is simply no other security company that has matched up to what Recon offer. We personally use Recon and recommend them to all of our customers because we have absolute faith that they will deliver quality and value both in terms of product and service. The Recon team is always professional in their approach and their expertise is extensive. …
Mark, Red Hot
The few times we have had to request a guard callout, your team have been there within a few minutes and resolved our issues quickly and efficiently. I hardly have time to get to my desk before your monitoring staff are calling for verification of who has unset our alarm. Thank you Recon for the fantastic service you have provided …
Darren, Manager, Wellington
The people they have on their monitoring end know what they are doing, they talk to you like they have known you for 15,20 years.
Is alarm monitoring expensive?
Basic alarm monitoring via a landline costs about $1.00 a day. Compared to the cost of a burglary, unattended fire or malicious damage this is a relatively small cost. For alarm monitoring costs via GPRS, IP or Mobile, contact us for a competitive quote.
How long does it take for a security officer to respond to my alarm?
Recon Security targets a sub-10 minute response for clients. We are able to achieve this through having multiple vehicles on patrol every night, providing monitoring and response services in-house and using technology we have developed for rapid response.
Which is the best method to monitor an alarm?
The normal (PSTN) phone network is the most common and reliable. Having a cellular connection, as long as there is network coverage is also reliable but relies on a sim card. Using the internet is the cheapest, but relies on your router and broadband connection being available 24 hours a day.
Can you provide services around the country (outside of Auckland and Wellington)?
Yes, Recon have offices in Auckland and Wellington but also provide services in all the main cities and towns.
Do you pay guards the living wage?
Paying staff a fair wage is important to us and paying the living wage is our preference. Recon Security is currently the only security company in New Zealand to pay its employees the Living Wage (where contracts support it). For more information on our commitment to paying staff a fair wage, click here.
Will I pay more for a Recon security guard compared to your competitors?
Because Recon is New Zealand owned, we have lower overheads than most of our competitors, so even though we have a higher calibre of staff we are able to offer very competitive rates. Get in touch for a quote today.
Do you only pay your staff the minimum wage?
No, all staff earn over the minimum wage and are actually paid based on their experience, qualifications and which department they work at.
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