FAQs

Do I need a phone line to have my alarm monitored?

Recon can monitor alarms over the following mediums;

  • Normal PSTN phone line
  • Broadband connection (Additional hardware needed)
  • Cellular network (Additional hardware needed)
Why should I deal with a Bosch Certified Security Partner (BSCP)?

All BSCP partners are trained on the latest BOSCH security products and are the best option for ensuring you get the most out of your BOSCH security system.

BSCP are the best installers in your region and have undergone rigorous checks by BOSCH

  • Credit Checks
  • Bosch Product Training
  • Government Licensing
  • Technical Expertise
  • Minimum of 3 years in the industry
  • Worldwide network
  • Preferential Product Training
Is your alarm monitoring sub contracted out?

No, Recon has an advanced monitoring station based in Wellington. The station is contained securely within the Wellington office and operates independently, including backup power.

Is your security guard alarm response sub contracted out?

No, Recon employs over 100 personnel and has security guards throughout the city day and night getting guards to your property faster.

Is the installation sub contracted out?

No, Recon employs trained, licensed alarm & camera technicians.

Can I connect smoke detectors to my burglar alarm?

Yes, all modern alarms can have smoke detectors added to them. When connected to Recon’s monitoring station, the fire service can be dispatched immediately.

Do you provide finance options?

Yes, a range of finance options are available up to 36 months.

Do you only pay your staff the minimum wage?

No, all staff earn over the minimum wage and are actually paid based on their experience, qualifications and which department they work at.

Are your security staff contractors?

No, all our security staff are on wages and salaries. This entitles them to sick and holiday pay a kiwi saver contribution and regular hours, unlike contractors.

What makes your security staff better than the other companies?

Recon actively targets the best security staff in the industry, by paying a premium to high performers, we attract and retain the best security personnel in the industry.

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