FAQs

Do I need a phone line to have my alarm monitored?

Recon can monitor alarms over the following mediums;

  • Normal PSTN phone line
  • Broadband connection (Additional hardware needed)
  • Cellular network (Additional hardware needed)
Why should I deal with a Bosch Certified Security Partner (BSCP)?

All BSCP partners are trained on the latest BOSCH security products and are the best option for ensuring you get the most out of your BOSCH security system.

BSCP are the best installers in your region and have undergone rigorous checks by BOSCH

  • Credit Checks
  • Bosch Product Training
  • Government Licensing
  • Technical Expertise
  • Minimum of 3 years in the industry
  • Worldwide network
  • Preferential Product Training
Is your alarm monitoring sub contracted out?

No, Recon has an advanced monitoring station based in Wellington. The station is contained securely within the Wellington office and operates independently, including backup power.

Is the installation sub contracted out?

No, Recon employs trained, licensed alarm & camera technicians.

Can I connect smoke detectors to my burglar alarm?

Yes, all modern alarms can have smoke detectors added to them. When connected to Recon’s monitoring station, the fire service can be dispatched immediately.

Do you provide finance options?

Yes, a range of finance options are available up to 36 months.

Can you provide services around the country?

Yes, Recon have offices in Auckland and Wellington and provide services in all main centres.

Which is the best method to monitor an alarm?

The normal (PSTN) phone network is the most common and reliable. Having a cellular connection, as long as there is network coverage is also reliable but relies on a sim card. Using the internet is the cheapest, but relies on your router and broadband connection being available 24 hours a day.

How long does it take to get a security officer to respond to my alarm?

Recon Security targets a sub-10 minute response for clients. We are able to achieve this through having multiply vehicles on the road every night, providing both monitoring and response services in-house and using technology we have developed for rapid response.

IS ALARM MONITORING EXPENSIVE?

Basic alarm monitoring via a landline costs about $1.00 a day. Compared to the cost of a burglary, unattended fire or malicious damage this is a minimal charge.

For alarm monitoring costs via GPRS, IP or Mobile, contact us for a competitive quote.

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