A comprehensive security and investigative company, Recon Security Limited provides services to residential, government, and commercial sectors throughout New Zealand’s greater Wellington region. Founded by Managing Director Blair Malcolm in 1995, Recon has experienced consistent growth with every year, building from its first customer in Wellington to its present form as the largest Wellington-owned security company in New Zealand, employing over 100 personnel.
Recon’s service offerings are divided into 3 categories; guard services, security products, and investigations. The guard services category includes general uniform security, concierge-style officers for sectors such as film and various government departments, event security for large concerts and general events, 24-hour mobile patrols, and control room operators. Unique to Recon is its NZ Marshall branch, an executive guard service comprised of the company’s most qualified and experienced officers. One of a very small number of Bosch certified partners throughout New Zealand, Recon’s range of security products is comprised of high-quality intruder alarm systems, smoke alarm systems, digital and analogue security cameras, and access control systems. Operating as a one-stop shop, Recon employs its own technicians rather than subcontracting to other organisations, and carries out the complete installation of its products. Finally, the company’s investigations services cover commercial and domestic surveillance, document service, personal protection services with several ex-police and army personnel on staff, and a VIP transport service.
While primarily working within the commercial sector, Recon also has numerous contracts with industrial groups, as well as local and central government. Though the company’s services are not geared towards the residential sector, Recon provides residential security services as well upon request.
This year, Recon is rolling out a new customer service training module to the entirety of its staff. “There is nothing in the security field or in the national training organisation that covers customer service training,” says Blair, “so we have had to build it ourselves.” Recon also consistently releases software packages and systems that support its staff in the field and enhance its customer service capabilities, including an electronic, cloud-based guard logbook system called iGuard, which can be reviewed at any time by the client at no charge, and a tracking system that monitors security staff as they patrol properties, providing Recon with a variety of personnel evaluation indicators. As well, Recon’s proprietary electronic dispatching system provides a streamlined method of personnel delegation, and automatically updates the client when an assigned task is completed. “In the old days, you would call a guard on a cell phone or radio;” Blair explains, “we have computers installed in all of our vehicles, so with just a few clicks of a mouse, we can send the job to our patrol staff. It’s a lot quicker and there’s less room for error.”